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Communication, Cooperation and Anticipating Medical Emergencies

Kathleen Moralez CDA, EMT

This discussion will provide practical information about how to communicate well with individuals with special needs. Strategies for setting behavioral expectations, including the use of positive reinforcement and encouragement will be discussed.  Practical tips for knowing how to read the situation and the patient’s reaction will be shared, with an emphasis on maintaining patient respect, cooperation and safety.  Assessing patient safety is a critical element to managing patients with special needs who are at high risk for medical emergencies.

The participant will be able to:

  1. Describe how to set expectations with the patient for cooperation during the dental visit.
  2. Discuss the use of positive reinforcement and encouragement for gaining cooperation.
  3. Identify safety concerns that increase risk for a medical emergency with related risk reduction strategies.

  • CategoriesPatient Management
  • LanguageEnglish
“Communication, Cooperation and Anticipating Medical Emergencies” is co-sponsored by Tribune Group GmbH. Tribune Group GmbH is a recognized ADA CERP and AGD PACE provider. At the end of the podcast, after passing the C.E. Quiz, you will be able to download your ADA CERP and AGD PACE C.E. Certificates.

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This site has been designed for dental professionals.

Tribune Group GmbH is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. This continuing education activity has been planned and implemented in accordance with the standards of the ADA Continuing Education Recognition Program (ADA CERP) through joint efforts between Tribune Group GmbH and Colgate Oral Health Network.

Tribune Group GmbH Inc.
Nationally Approved PACE Program
Provider for FAGD/MAGD credit.
Approval does not imply acceptance by
any regulatory authority or AGD endorsement.
7/1/2019 to 6/30/2021.
Provider ID# 355051